BOSS Program - The Business of Customer Experience

Business Owners Sharing Solutions

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Topic - The Business of Customer Experience: What Keeps People Coming Back

Join us for the Ormond Beach Chamber’s BOSS Program—Business Owners Sharing Solutions—an educational series designed to inspire, inform, and empower our local business community. Each session features a new topic, offering practical insights and real-world strategies from experienced professionals.

This BOSS Program will focus on The Business of Customer Experience: What Keeps People Coming Back.

Hear from three local business leaders as they share their experiences and strategies for creating a customer experience that builds trust, strengthens loyalty, generates referrals, and keeps customers coming back.

Guided by our moderator, the panel will explore:
• Creating a consistent and memorable customer experience
• Building lasting customer relationships and loyalty
• Handling difficult situations and turning challenges into opportunities
• The small details that can make a big impact
• Practical strategies you can take back and apply to your own business

Come ready to learn, ask questions, and walk away with ideas you can put into action.