Customer Service Workshop
While much focus is put on obtaining new customers, many businesses do not realize that customer retention is more important than new customers, if they want to grow their business. It does no good to find new customers if you cannot keep them. How do you do that – stellar customer service! This session teaches you how to focus on keeping your customers, how to provide better customer service than they expect, and how to how to have your customers praise you for your service.
Nationally recognized sales and customer service instructor Shane Moody, CCE, FCCP, teaches from experience and lessons learned in the field. His keys to excellent customer service do not come from highlighting text books or other publications. He teaches from what he’s learned by doing it. His focus on building customer relationships takes your efforts to new levels. Want to improve your business and revenue? This class will show you how.
Program presented by Ormond Beach Chamber and Port Orange/South Daytona Chamber of Commerce